Privacy Policy

Sapper HVAC LLC ("Sapper HVAC," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or communicate with us by phone or text message.

1. Information We Collect

We may collect the following types of information:

• Contact information: name, phone number, email address, and service address
• Service information: details about your HVAC system, property, and service needs
• Communication data: records of calls, text messages, and chat conversations
• Website usage data: browser type, IP address, pages visited, and time on site (collected via standard web analytics tools)

We collect this information when you fill out a form, call or text us, use our chat widget, or otherwise interact with us.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide HVAC service estimates, scheduling, and support
• Send appointment confirmations, reminders, and follow-up messages
• Communicate with you about your service requests and ongoing projects
• Send promotional offers and HVAC-related information to customers who have opted in to receive marketing messages
• Improve our website and services
• Comply with applicable laws and regulations

3. Text Message (SMS) Communications and Consent

By providing your mobile phone number and checking the applicable consent box on our website or chat widget, you agree to receive text messages from Sapper HVAC at the number provided.

Customer Care Messages: If you opt in to customer care communications, you may receive appointment confirmations, reminders, estimate updates, missed-call responses, and support messages related to your HVAC service request. Message frequency varies based on your service activity.

Promotional Messages: If you separately opt in to promotional communications, you may receive special offers, seasonal maintenance reminders, and other marketing messages from Sapper HVAC. Message frequency varies.

Consent is not a condition of purchase. You are not required to consent to receive text messages to obtain our services.

To stop receiving messages: Reply STOP at any time to any message we send. You will receive one final confirmation message and then no further messages will be sent. You may re-subscribe at any time by replying START.

For help: Reply HELP to any message for assistance, or contact us at (602) 206-7359 or [email protected].

Message and data rates may apply. Check with your mobile carrier for details.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We do not share your information with third parties for their marketing purposes.

Mobile information, including your mobile phone number and consent status, will not be shared with third parties for marketing purposes.

We may share your information only in the following limited circumstances:

• Service providers: Third-party vendors who assist us in operating our website, CRM platform, and communications systems (these providers are contractually bound to protect your information and may not use it for their own marketing)
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of business assets, with appropriate notice to you

5. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. No method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Opt out of SMS messages at any time by replying STOP
• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal and contractual obligations

To exercise any of these rights, contact us at [email protected] or (602) 206-7359.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our services after any changes constitutes acceptance of the updated policy.

9. Contact Us